eMailSignature technical support

  • Technical manuals and guides

  • Need help? We've got it covered

  • What are the system requirements to run eMailSignature?

  • Get remote support

  • Technical manuals and guides
  • Need help?
    We've got it covered
  • eMailSignature can be implemented in almost all environments
  • Get remote support using Teamviewer or GoToMeeting
  • Install and configure eMailSignature
    Estimate 60 min.

    Administer eMailSignature
    Getting started guide and how to assign management to non-technical employees.

    Upgrade from v8.x
    Estimate a few minutes.

    Upgrade from v7.x
    Estimate 30 min.

    eMailSignature releases
    Get the full release history back to version 7.5 from 2011.
    If you need the release history dating back to 2003, please contact us.


    Install and configure the eMailSignature Mobile module
    Ensure your email looks professional when sent from smartphones and tablets.

    Install and configure the Outlook Web module
    Ensure professional emails when sent from Outlook Web (visible when composing the email).

    Configure the PhoneBook module
    Update contact information in Active Directory (permissions are required).

    How to use the Marketing module
    Put your products, services, events and news in front of your clients. Schedule and target to groups of employees.

    Configure the Integration module
    Pull information from a MS SQL data source using rule-based deployment.
    Also used when integrating with SharePoint (custom projects).

    How to use the Assistant module
    Emails sent by an assistant using the ‘Send on Behalf of’ feature of Exchange will use the email signature data from the manager - and not the assistant.

    Configure the vCard module
    Create linked vCards based on users contact details in Active Directory.

    Configure the AD Update module
    Quickly update and maintain user information in Active Directory.

    How to use the Disclaimer module
    Statements usually of a legal nature or use it for ‘static’ marketing messages (e.g. social media links).

    Configure the BlackBerry module
    Email signatures are deployed to the BB Smartphones through BES.

  • Why not speak directly to a member of the eMailSignature™ support team right now.
    When we're online, just click 'LIVE CHAT' at your left hand side to get started.

    You can get more personal support by choosing PREMIUM support which also includes faster response times and Service Level Agreement (SLA).

      SUPPORT PREMIUM
     
    Support type
    Initial technical setup and getting started email signatures email signatures
    Troubleshooting email signatures email signatures
    Training   email signatures
    Custom email signature design
    Code therapy   email signatures
    Best Practice design guidelines   email signatures
    Method
    Live Chat email signatures email signatures
    Email    email signatures 1   email signatures 2
    Forums email signatures email signatures
    LinkedIn group email signatures email signatures
    Support ticket   email signatures
    Hotline      email signatures 4
    Remote support      email signatures 3
    Service Level Agreement      email signatures 4


    1) 3 day maximum acknowledgement time.
    2) Same-day acknowledgement within local business hours.
    3) Hourly rate may apply.
    4) Check with your local representative or reseller to see if this is offered in your country.

  • Supported clients:
    Windows 8, 7, Vista and XP.

    Supported email platforms:
    Outlook 2013, 2010, 2007, 2003, XP, 2000.
    Outlook/Office 365.
    Outlook Web/Office 365.
    Outlook Web/Exchange 2013, 2010, 2007, 2003 (with OWA module).

    Supported devices:
    Android, iPhone, Windows Phone, BlackBerry, tablets etc (with Mobile Module).

    Supported mail servers:

    Exchange On-premise 2013, 2010, 2007 and 2003 (only required with Mobile or OWA modules).
    Exchange Online/Office 365.
    Google Apps (with Outlook/Windows).

    Deployment methods and supported platforms:
    Execute eMailSignature through login script, VB script and KIX.
    Group Policy.
    3rd party deployment platforms.
    Citrix all versions.
    Terminal Server all versions.

  • When you have a valid PREMIUM support contract we can schedule remote support.

    Click 'Remote Support' and install Teamviewer and we can connect using your ID number:

     

    To get support using GoToMeeting, please contact your representative so we can initiate a session.